Citizens' Charter : Service Standards for AC/TSO offices
Government of Tamil Nadu have laid down the following Citizen's Charter for various services provided by the Zonal and Taluk Supply Offices across the State :
The question might arise whether officials are accountable for this charter. Every official in these offices are duty-bound to pass orders on applications in each of the categories below within the time limit concerned, ie. the AC/TSO shall either accept or reject the application and send a post card to the applicant to that effect.
In case, AC/ TSOs do not pass orders within the time limits below, even after the applicant has submitted the application with all necessary documents, they are liable for disciplinary action. For this, they may send a letter or email with proof of such application (acknowledgement slip copy)
The charter also means that officials providing public services in our offices have to be patient, courteous and honest in their interactions with citizens:
|
Sl.No |
Service |
Time Limit (subject to the submission of required documents) |
Authority to whom application to be submitted |
|
1. |
Inclusion / Deletion / Age correction of family members. |
Three days |
Assistant Commissioner of Civil Supplies / Taluk Supply Officer |
|
2. |
Change in address within the jurisdiction of the same fair price shop. |
Three days |
Assistant Commissioner of Civil Supplies / Taluk Supply Officer |
|
3. |
Change in address including change in fair price shop. |
Seven days |
Assistant Commissioner of Civil Supplies / Taluk Supply Officer |
|
4. |
Issue of Surrender Certificate on transfer of family to other City or State or otherwise |
Two days |
Assistant Commissioner of Civil Supplies / Taluk Supply Officer |
|
5. |
Issue of family card within Tamil Nadu , based on surrender certificate |
Seven days |
Assistant Commissioner of Civil Supplies / Taluk Supply Officer |
|
6. |
Issue of new family cards subject to production of necessary proof. |
Sixty days |
Assistant Commissioner of Civil Supplies / Taluk Supply Officer |
|
7. |
Issue of duplicate cards |
Forty -five days |
Assistant Commissioner of Civil Supplies / Taluk Supply Officer |
|
8 |
No Card certificate |
Seven days |
Assistant Commissioner / Taluk Supply Officer |
|
9. |
Inclusion under Antyodaya Anna Yojana Scheme |
Sixty days |
District Collector / District Supply Officers |
|
10 |
Sanction of Free LPG connection and stove |
Sixty days (if sanctions are available) |
Assistant Commissioner / Taluk Supply Officer |
|
11 |
Complaint against Fair Price Shop |
Thirty Days |
District Collectors/ District Supply Officer / Deputy Commissioner/Assistant Commissioner/Taluk Supply Officer. |
|
12 |
To obtain information on PDS under Right to Information Act, 2005. |
Thirty Days |
|
