Activities of State Consumer Helpline

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SCH Monthly Reports

Text Box: STATE CONSUMER HELP LINE 044-28592828  

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A MESSAGE TO PUBLIC

Problems faced by card holders :

  • Non receipt of commodities in prescribed quantity, good quality,  correct price and in  exact weight through fair price shops

  • Non opening and  closing of Fair Price Shops in prescribed timings

  • Problems in obtaining new family cards and obtaining endorsement in family cards for  change of residence and other types  changes as per requirement of  cardholder

  • Poor service in Offices of Assistant Commissioners / Taluk Supply Officers in regard to family cards and other services

Problems faced by Consumers

  • Exploitation  of rights of consumers as envisaged in Consumer Protection Act, 1986

  • Defects in  product purchased or Deficiency in services availed by consumer

  • Refusal by Seller / supplier  to repair the product which is in warranty / guarantee

  • Supply of expired / sub standard / adulterated  food products or medicines by unethical traders

  • Collection of excess price for the product or service than the price prescribed

  • Any other unfair trader practices like multi level marketing,. etc.

  • Problems faced by Agriculturists  by sub standard seeds, fertilizers, or pesticides, etc.

In order to make complaint or avail advice  or clarification for all kinds of problems of card holders or consumers  Government of Tamil Nadu, Civil Supplies and Consumer Protection Department has launched a telephone help line through following telephone number:

044-28592828


The Call centre Assistants  are available between 9-30 AM to 6-00 PM on all working days of Government of Tamil Nadu.  Recorded messages (IVRS) on Consumer rights and responsibilities, obtaining family cards and other related issues are available through the above telephone line  at any time  (24X7).
           
Besides complaints / requests can be made through on line registration facility available in web site www.consumer.tn.gov.in or through e-mail to consumer@tn.gov.in .  Also written complaints / requests can be sent to “State consumer Help Line, Office of the Commissioner of Civil Supplies and  Consumer Protection,  Ezhilagam IV Floor, Chepauk, Chennai-600 005.

            Citizen are requested to avail  the services and to save themselves from exploitation of any kind.