Eligibility and procedure to apply for a new ration card
following rules apply for getting a new ration card :
Who are eligible to get a new and separate family card ?
applicant and his/her family must be Indian citizens
applicant and his/her family must be living and cooking separately
applicant and his/her family must be ordinarily resident in Tamil Nadu
applicant or his family members must not possess any family card in any
State in India
applicant or any of his/her family members must not be a member in any
other family card in Tamil Nadu
applicant and members of the family must be close relatives
Is there any prescribed application format ?
Government of Tamil Nadu has prescribed an application
format in English and application
format in Tamil as well. This formats are available on
the Website. User would need to download Adobe
Acrobat Reader to use these forms and then print them
To whom should the application be sent ?
Chennai city and its belt areas, filled in applications with documents
must be filed with Assistant
Commissioner of Civil Supplies of the zone in which
the applicant lives. Applicants can contact the above offices over
telephone if there are doubts over the jurisdiction office of the area in
which he/she is resident.
districts other than Chennai, Taluk
Supply Officers of the Civil Supplies and Consumer Protection Department
or Assistant Rationing Officers (in Coimbatore
city) concerned of the area in which the applicant lives is competent to
receive applications for family cards.
are requested to obtain an acknowledgement slip at the counter in the
Assistant Commissioner's or Taluk Supply Office concerned.
may also chose to send the application by post. However, it would be wise
to send it by Registered Post with Acknowledgement Due (RPAD) to ensure
that there is proof of submission.
Supplies and Consumer Protection department will be launching a full
online application service by September 2008
What are the documents that must be attached with new family card applications?
(in the new format above) should be filled up completely, signed or
and submitted along other documents below. Incomplete forms are liable for
rejection. The following documents need to be attached:
of applicant's current residence in Tamil Nadu (copy of original document)
Photo Identity Card (EPIC), OR
tax payment receipt in case of own house (current year), OR
Bill (last month), OR
Bill (last month) , OR
Page of Bank Pass Book, OR
orders in respect of persons residing at houses allotted by Slum
Clearance Board, OR
valid tenancy agreement (in case of rented house), AND
Certificate along with relevant family card issued by the card issuing
authority if any card is issued in the previous address, OR
Deletion Certificate from the parent or guardian family card or
Non-inclusion of name Certificate issued by the card issuing authority in
the previous address, OR
card certificate issued by the card issuing authority, if there is no
family card in the previous address, AND
regarding earlier application for family card, including registration
number and details of rejection, if any? AND
of LPG connection, if any, with details of name of consumer in whose name
it is registered, consumer number, LPG agency and Oil Company name. AND
Number or Email addresses may be filled up in the format to enable this
department to send an automated message (to be activated by end 2008) to
the applicant on the status of the application. AND
self addressed and stamped postal cover or postcard to enable the office
to communicate the results to the applicant.
What is the procedure for processing my family card ?
application filed by you is sent for field verification. The officer
carrying out the field verification is supposed to inspect the applicant's
house and kitchen to ensure that the applicant is living and cooking
separately and also to verify the use of LPG by the family.
the officer reports at the applicant's house, the applicant may ask the
officer for proof of identity (official ID card) before letting him
inspect the premises.
Supplies and Consumer Protection Department is very concerned about the
integrity of the officers and conduct in public offices. Applicants are
free to report any indecorous behavior or demand for payment of bribes by
any inspecting or office staff of the department by telephone or email to
the Commissioner, Civil Supplies
and Consumer Protection.
inspection is to be carried out with 30 days of the application being
filed with the AC or TSO office. In case, the inspection by the officer
concerned does not happen within 30 days, please speak to the Assistant
Commissioner or Taluk Supply Officer concerned.
if the application is found fit by the Assistant Commissioner or Taluk
Supply Officer concerned as per the above eligibility conditions, then the
application is approved and sent for printing of the family card.
Will the applicant get any information about the result of his/her application ?
are requested NOT to get in touch with the AC or TSO offices (unless
filing additional documents) earlier than 30 days, to avoid unnecessary
workload on the offices of this department. This will enable us to serve
soon as the application is filed, the applicant must collect the
acknowledgement slip with the office seal, date of application, serial
number and date of final disposal.
of Tamil Nadu has fixed the time limit for passing
orders on applications for new ration as 60 days from the date of
the application is found eligible for issue of a new family card, the card
is sent for printing. As soon as the printed card arrives in the office,
the Assistant Commissioner or Taluk Supply Officer has to send a post card
to the applicant requesting him/her to collect the ration card in person
with the acknowledgement slip within 15 days.
case the application is rejected, the Assistant Commissioner or Taluk
Supply Officer has to send a post card to the applicant indicating the
reasons for rejection within 60 days of the application date.
a Mobile Number or Email address has been specified in the application
format, Civil Supplies and Consumer Protection department will send an
automated message (to be activated by end 2008) to the applicant on the
status of the application as soon as the application is decided upon.
Is there any fee for a new ration card ?
of Tamil Nadu have prescribed Rs 5 as the fee for a new ration card. This
amount has to be paid to the AC or TSO office concerned
are requested NOT to pay any bribes to any staff or antisocial elements
(brokers). Any such requests may be reported to this office by email to
the Commissioner, Civil Supplies
and Consumer Protection.
How does the application collect his/her ration card?
soon as the applicant receives information about the readiness of the
ration card from the AC/TSO office concerned, he/she may go in person on
any Monday or Friday or the date specified in the post card/SMS/Email from
the AC/TSO office concerned to collect the card after surrendering the
acknowledgement slip issued at the time of submission of the application,
within 15 days of receipt of the post card.
are requested to keep a copy of the ration card outer cover (back and
front) in safe custody OR record the Ration Card Number and shop ID in
safe place to enable applying for a duplicate family card, in case the
original is lost.
case, the head of the family (applicant) is not able to collect the ration
card due to any valid reason, the applicant/head of family may send a
letter authorizing any other member of the family to collect the family
card on his/her behalf. Such a letter must have the signature of the other
member of the family attested by the applicant. The person so authorised
may collect the card after surrendering the acknowledgement slip issued at
the time of submission of the application.
AC/TSO may refuse to hand over the new family card to such a person if he
has a reason to suspect the bonafides of the person authorised. The AC/TSO
may then send a reply by postcard to the applicant stating the reasons for
the refusal to handover the card.
What can applicants do if there is delay beyond 60 days from the application
To whom does appeal lie if my application is rejected ?
Commissioner of Civil Supplies , Chennai City, North and South , Civil
Supplies and Consumer Protection Department , Chennai 5 in respect of
Chennai city and the belt areas around.
respect of other areas the District Revenue Officer of the district.
What are consequences of filing false or misleading information in applications?
must be aware that every family card means a subsidy expenditure of
approximately Rs. 2000 per year for a green card. Hence, diversion of
public resources by filing false information about members of family or
giving fictitious addresses is wrong and would be liable under section 7
of the Essential Commodities Act.
Such applicants would be liable for criminal prosecution and consequent
punishment under the law.
applicants are requested to file correct information about members of
family living with them to avoid the following:
inclusion of family members who are already included in any other family
card in Tamil Nadu or elsewhere
information on LPG connections
from applying for a new card, when the family is in possession of
another family card elsewhere or in the same address.