Other Frequently Asked Questions about our services and offices
of the frequently asked questions about services provided by our offices and
Fair Price Shops have been answered under earlier sections on new cards and other
services. Some additional questions on these issues are answered here based on
our feedback at our AC/TSO office counters:
Can a single person apply for a ration card ?
a single person whose is living alone for atleast one year separately in a
residence can apply for a family card. He/She should satisfy all the
documentary requirements as stated in the section on new family card
or daughters, married or otherwise, living with their parents are NOT
eligible for a separate family card.
Can a transgender person apply for a family card ?
a transgender person is fully eligible to apply for a card for his/her family
just like any other person. The same rules apply.
Are there any online services under E-Governance for PDS consumers?
are no online services at present. However, it is proposed to launch online
family card application services by end 2008.
What can be done if an officer or staff or any other person demands bribes ?
are requested to strictly avoid paying a bribe for any public service
provided by this department.
case, any officer or staff or tout demand a bribe for any public services
provided by this department, cardholders are requested to immediately
contact the officers of Directorate of Vigilance and
Anti-Corruption for immediate action.
What details are to be displayed in the notice board in the Fair Price Shops ?
details are to be displayed by Fair Price Shops
............................ AM to ............................. PM
Hours .................... AM to ............................. PM
on .......................... Day
of the Shop
of organisation which runs the fair price shop.
ration cards attached to the shop (option-wise)
of supply and issue price of different commodities.
allotment ( essential commodity-wise).
position as on date.
of the kerosene wholesaler.
of the shop personnel.
numbers of Secretary to Government / Commissioner of Civil Supplies and
Consumer Protection Department / District Collectors / District Supply and
Consumer Protection Officer / Taluk supply Officer to whom complaints can be
What documents are available in Fair Price Shops relating to ration cardholders
Register (Sl.No. and name of ration card holders, Unit, LPG cylinders
Register ( Cardwise, Commodity wise details of date and quantity purchased
by card holders)
Chitta ( Cardwise details of daily sales of commodities)
Book ( Bills given to cardholders on purchase of commodities)
Register ( Receipt , Sales, closing balance )
Register ( To record the inspection remarks by Inspecting officials )
can obtain copies of the above document as per Right to Information Act, 2005.
What documents can be obtained from Fair Price Shop by a consumer ?
have been issued that if a consumer wishes to obtain the particulars regarding
issue of PDS commodities, copies of 'A' register or any other document mentioned
above, they can be obtained on payment of Rs.1/- per page. If the entire 'A'
register is required, a copy will be given on payment of Rs. 50/- if it contains
100 pages or less, and on payment of Rs. 100 if it contains more than 100 pages.
Information regarding allotment and issue of commodities by a fair price shop
for past three months can be obtained by anyone from the Taluk Supply Officer /
Assistant Commissioner on payment of the prescribed fee. The Government of Tamil
Nadu would like to reiterate its commitment to Universal PDS with its focus on
the poor through this Charter and expects all agencies concerned with the
implementation to do their utmost for efficient , effective and successful
implementation of Universal PDS.
What are the duties of a consumer under Public Distribution System ?
must furnish correct and true information. It is an offence to furnish
wrong information for obtaining Family cards.
cards should not be used by any person other than family members in the
card should be surrendered to the officer who issued the card while
leaving the place permanently and obtain a certificate to this effect.
commodities obtained from fair price shops should be used by members of
the family only and should not be sold to others.
of address should be informed to officials concerned within 7 days.
not sell or mortgage cards. Selling or mortgaging Family cards is an
offence under the Essential Commodities Act 1955.
may ensure that the commodities are measured properly by the FPS salesman
before taking delivery. Consumer can insist on checking the weighing
machines or the weights used.
may ensure that bills for quantities purchased are recorded properly and
collect the bill before leaving the FPS.
may also check if the PDS commodities purchased are recorded correctly in
the Family card. There is possibility of the salesman recording the
purchase wrongly or make false entries.
on bogus cards or persons dealing in bogus cards or any irregularities in
the Fair Price Shops should be informed to officials concerned over
telephone or by email. It is not essential to disclose your identity. This
will enable the genuine cardholders to get their share of the essential
should not leave their cards with salesmen. Fair Price Shop salesmen
should not keep any family card with them. If any Fair Price shop employee
is found to keep family cards of consumers, penal action will be
What are the standards regarding Quality of Food grains supplied under PDS ?
standards of rice and wheat supplied under PDS is as laid down by
Ministry of Food, Public Distribution and Consumer Affairs, Government of
all other commodities supplied under PDS, the standards laid down under Prevention
of Food Adulteration Act applies.
sampling is done by representatives of Tamil Nadu
Civil Supplies Corporation Ltd. and officials of Food
Corporation of India before issue of food grains from FCI godowns.
Whenever, Tamil Nadu Civil supplies Corporation Ltd. is not able to send a
representative for joint sampling, FCI may issue the food grains after
observing the necessary formalities to avoid delay.
also issues to Tamil Nadu Civil Supplies Corporation Ltd. sealed samples
(a sample will be retained by FCI office/godown also) of the stocks of
food grains supplied to them for distribution under the Public
Distribution system at the time of dispatch. Tamil Nadu Civil Supplies
Corporation Ltd. shall exercise necessary checks to ensure that full
quantity lifted by them reaches their godowns and the fair price shops.
They will also ensure that the stocks are not replaced by inferior quality
stocks during storage, transit or at any other stage in the chain.
What is the system of Inspection and Checking of Fair Price Shops ?
Price Shops have to maintain prescribed sales records/ registers, stock
registers and family card registers.
Commissioners (Chennai) ensure inspection of Fair Price Shop of not less
than once in one month by designated authorities.
inspections, quality and quantity of rations supplied through Fair Price
Shops, smooth functioning of the Fair Price Shop with reference to opening
and closing time of Fair Price Shops and dealings of Fair Price Shops
employees with the beneficiaries will be checked.
officers are directed to meet atleast 10 cardholders in each FPS before
visiting the FPS for inspection to ascertain the quality of service
provided by the FPS salesman and problems faced by cardholders.