Other Service Provided by AC/TSO offices

Civil Supplies department provides the following additional services to family cardholders through Assistant Commissioner's and Taluk Supply Officers :

1, Can an applicant get a duplicate family card if it is lost ?

Yes, the applicant can apply for a duplicate family card provided it is lost or damaged. The documentary requirements are as below:

  • Written application by the head of family indicating the reasons for applying for a duplicate family card, the ration card number and FPS code. (Applications from any other member of the family will be rejected.), AND

  • Ration card number or xerox copy of the lost family card OR the damaged family card and name of the fair price shop, AND

  • Proof of residence in the address in the ration card, AND

  • Proof of current residence (as for a new family card)

2. Can a new family member be added to an existing family card ?

Only close relatives of the cardholder may be added to an existing family card, provided the member has shifted permanently to the house of the existing cardholder or in case of a newborn child. Documentary requirements are as below:

  • Written application (in white paper) by the head of the family of the existing cardholder, with full address, name, previous address of the new member of the family, nature of relationship with the head of the family, AND

  • Certificate of deletion from the family card of parent or guardian in which his /her name was included earlier (OR)

  • Certificate of non-inclusion of his / her name in any family card in the previous address. (OR)

  • Birth certificate of the child, in case of a new born child of any existing member in the family card.

3. How do applicants apply for deletion of a family member from the family card?

Members in a family card may be deleted on application by the head of the family owing to valid reasons, such as shifting away to another separate and distinct residence within or outside Tamil Nadu. Documentary requirements are as below:

  • Written application (in white paper) by the head of the family of the existing cardholder, with full address, name, previous address of the new member of the family, nature of relationship with the head of the family, (OR)

  • Written application from any adult member in the family card who has moved away to any other distinct and separate house, with reasons for such movement AND

  • Proof of new separate and distinct residence of the member of family, (OR)

  • Proof of reason for moving permanently to any other State or country.

4. How can change of address be recorded in the family card ?

  • In case the applicant moves into another residence within the jurisdiction of the same Fair Price Shop, the change of address can be recorded in the ration card following the procedure and documentary requirements below.:

    • Written application from the head of the family indicating the reason for change in address and the new address AND

    • Proof of new residence (copy of any one document as for a new card) AND

    • Original ration card

    • Once these documents are submitted, an acknowledgement slip is given with a time limit as in the Charter, the changes are carried out in the family card and the applicant can come and collect the updated ration card on the day stipulated.

  • In case the applicant moves into another residence outside the jurisdiction of the same Fair Price Shop, the change of address can be recorded in the ration card following the procedure and documentary requirements below.:

  • Written application from the head of the family indicating the reason for change in address and the new address AND

  • Proof of new residence (copy of any one document as for a new card) AND

  • Original ration card

  • Once these documents are submitted, the following procedure is followed:

  • a deletion slip is given to the applicant who the has to go to the Fair Price Shop concerned, get the card deleted from the A-Register and get a deletion slip signed by the salesman

  • Hand over the deletion slip with the family card to the AC/TSOoffice and get an acknowledgement slip with a time limit as in the Charter,

  • The changes are thereafter carried out in the family card by AC/TSO and

  • Applicant can come and collect the updated ration card on the day stipulated.

5. Issue of Surrender Certificate on transfer of family to other City or State or otherwise

In case the applicant moves into another city outside the jurisdiction of the taluk, the applicant is issued a separate surrender certificate following the procedure and documentary requirements below.:

  • Written application from the head of the family indicating the reason for change in address and the new address (if any) AND

  • Original ration card

  • Once these documents are submitted, the following procedure is followed:

  • a deletion slip is given to the applicant who the has to go to the Fair Price Shop concerned, get the card deleted from the A-Register and get a deletion slip signed by the salesman

  • Hand over the deletion slip with the family card to the AC/TSOoffice and get an acknowledgement slip with a time limit as in the Charter,

  • Changes are thereafter carried out in the family card by AC/TSO and a surrender certificate prepared.

  • Applicant can come and collect the updated ration card on the day stipulated with the surrender certificate in case the applicant is moving to any other taluk within Tamil Nadu.

  • In case, the applicant is moving to any other State, the ration card is cancelled and retained for destruction by the AC/TSO office. The applicant is given the surrender certificate on collection of the acknowledgement slip.

6. If an applicant does not want a family card, can a No Card certificate be issued?

It is the choice of every family to decide whether it wants a family card. In case, the family does not want to avail of commodities, it is possible to obtain a no-card certificate OR a No-commodity card (white). In case the applicant chooses to apply for a No-card certificate, then the following documentary requirements are to be met:

  • Application by the head of family (in the same format as the new card application) in the application format in English or application format in Tamil with all documents as applicable for a new card and with a self-certifcation that the family does not possess any family card anywhere in India.

  • The same procedure of inspection will be followed and order will be passed by the AC/TSO.

  • This certificate will be valid for a period of 1 year and will be recorded as part of the A-Register for the FPS having jurisdiction over the residence of the applicant.

  • The applicant will not be eligible for applying for a family card for a period of 1 year till expiry of the NCC.

7. Can a family not possessing a ration card get a No-Objection Certificate for getting ration card in another State?

In case the applicant without a family card in Tamil Nadu moves with family to another State, the applicant can apply for a No-objection certificate for applying for a family card in that State. The procedure and documentary requirements are below:

  • Written application from the head of the family indicating the reason for shifting to another State and the new address (if any) AND

  • Proof of present residence in Tamil Nadu

  • Once these documents are submitted to the AC/TSO office, the following procedure is followed:

  •  An acknowledgement slip with a time limit as in the Charter is issued to applicant

  • The application is verified through field inspection (if necessary) and taluk A-Registers are checked as to whether the family is already in possession of a famil ycard in TN.

  • If the verification reveals that the applicant has no family card, a NOC is prepared.

  • Applicant can come and collect the NOC on the day stipulated after surrendering the acknowledgement slip.

8.How can a cardholder apply for inclusion under Antyodaya Anna Yojana Scheme ?

  • Under the Anthyodaya Anna Yojana Scheme, the Government of India has ordered, based on Hon'ble Supreme Court of India directions, that the poorest of poor shall be supplied 35 kg of rice to ensure that they are able to ward off hunger and malnutrition. The following eligibility conditions need to be satisfied for selection under AAY.

  • An applicant has to apply in the AAY application format to the AC or TSO concerned and satisfy the following conditions:

    • The family must have a green colored all commodity card

    • The family must be from the poorest of poor segment of society

    • The family must be from one of the categories specified by Government of India in its circular on AAY eligibility norms.

    • Preference will be given for SC/ST families who are below poverty line

  • Applicants may collect and acknowledgment slip with date of application and serial number from the AC/TSO office

  • Applications will be processed as below:

  • The AC/TSO concerned will ascertain the BPL status of the applicant from the DRDA.

  • Thereafter, after field inspection, the AC/TSO will satisfy himself about the eligibility of the applicant under AAY. Thereafter, the application is sanctioned.

  • After sanction, an order is issued and the applicant is informed by post card to appear with the ration card. This process has to be completed within 60 days from the date of application.

  • On production of the family card, AAY stamp is affixed on the card and necessary entries are made in the taluk A- registers.

  • The AC/TSO shall also send an AAY inclusion slip along to the FPS through the applicant for carrying out changes in the FPS A-Register.

  • In case the application is rejected, the AC/TSO shall send a post card to the applicant indicating reasons for rejection

9. How to apply for a Free LPG connection and LPG Stove

  • Government of Tamil Nadu has obtained sanctions for 9 lakh LPG connections for release for BPL families. This scheme is not a permanent scheme and will be open till the connections under the scheme is exhausted. However, Government of TN has requested for another 8 lakh connections in 2008-09.

  • This scheme makes provision for supply of a free LPG connection along with a free LPG stove. The applicant has to pay for the refill deposit and all cylinder costs thereafter. LPG connections and stove are sanctioned in the name of the adult woman member of the family.

  • In order to obtain a free LPG connection and free LPG stove, an applicant has to satisfy the following eligibility conditions:

    • The applicant family should not be in possession of an LPG connection till date

    • The family has to be below poverty line

    • The family must live in a house that satisfies the safety norms laid down by the Oil industry for sanction of LPG connections

    • The applicant must be willing to pay the cylinder deposit and the cost of refille thereafter.

  • Applicants have to apply to the AC/TSO concerned and the following procedure will be adopted for sanction of a connection:

  • Written application by head of family with family card details, present address,

  • All applications are send for field verification by a team comprising of the local councilor (urban areas) or Panchayat President (villages), VAO, etc. and their recommendations obtained

  • After shortlisting, the LPG dealer inspects the houses from the safety point of view and thereafter approves eligible houses.

  • After TNCSC releases the deposit towards the LPG connection, the applicant has to pay the cylinder deposit

  • After the payment, the LPG dealer issues the Subscription Voucher for the connection. after which the connection is released.

  • TNCSC thereafter arranges to have the LPG stove delivered to the residence of the applicant and the LPG dealer sends the LPG cylinder.

10. How to file a complaint on a grievance in a AC/TSO office or Fair Price Shop ?

Any applicant or cardholder may file a complaint through the following means:

  • Deputy Commissioner or District Supply and Consumer Protection Officer of the district concerned

  • District Collector in person or through Monday Grievances day or fax

  • Online grievance redressal system: This system enables to register a complaint about services provided by a AC/TSO office.